Rwanda | WelTel Rwanda

Transforming Patient Triage in Rwanda

In 2020, WelTel was adopted as part of Rwanda's national program to support patients on home isolation. The WelTel software was deployed on Rwanda's national data center. Over 100,000 patients were successfully triaged using the platform.

Recognizing the importance of timely communication, more than 18 million text messages were sent through WelTel, helping to alleviate fears and share up-to-date pandemic information from a trusted source. The Rwandan Ministry of Health took over payment for the gateway and the SMS, ensuring the program's sustainability and reach.

Building on Success

The program extended its impact beyond home isolation. The Emergency Operations Center utilized WelTel to monitor Ebola at land border crossings, demonstrating the platform's versatility and effectiveness in emergency situations.

To further enhance the capabilities of the WelTel platform, a local partnership with the Clinton Health Access Initiative provided funding for integrating the system with DHIS 2, Rwanda's health information system. This integration facilitated seamless data exchange and improved healthcare coordination.

WelTel Rwanda

Recognizing the need for long-term sustainability and local capacity building, WelTel Rwanda was established as a dedicated local company. This step allowed for deeper partnerships and the continuation of impactful collaborations.

With additional funding from Jhpiego, WelTel Rwanda expanded its services across clinical areas prioritized by the Rwanda Biomedical Center, including HIV, TB, mental health, and NCD-diabetes. This scaling effort ensured that more individuals could benefit from the platform's innovative approach to healthcare delivery. Through these collective efforts and partnerships, WelTel has played a significant role in supporting Rwanda's healthcare system, improving patient outcomes, and strengthening the overall resilience of the nation's healthcare infrastructure.

Current Projects in Rwanda

A woman holding a baby and a phone looking at the camera

Maternal, Neonatal & Child Health (MNCH)

Supporting the Rwanda Ministry of Health to improve maternal and child health outcomes. Through Gates Foundation funding, pregnant women are enrolled in WelTel for data capture and mobile follow-up throughout pregnancy and postpartum.

Community Health Worker (CHW) Digital Support

Partnering with the Rwanda Biomedical Center and L’Expertise France to enhance national CHW programs using AI-driven communication tools and eLearning platforms.

Digital Adherence Tool (DAT) for TB Care

Implementing WelTel as a multi-modal Digital Adherence Tool (DAT) — using text, phone, and video — to support patient engagement and treatment success in Rwanda’s national TB program.

Expanding Digital Health Support

Supporting digital follow-up for adolescents with HIV, and patients managing mental health and non-communicable diseases (NCDs).

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Transforming Health Care Delivery in Rwanda

WelTel's innovative platform is deployed on Rwanda's national data center, ensuring scalability, reliability, and data security.