WelTel delivers the right care. Anytime. Anywhere.

WelTel’s accessible mobile technology delivers a better health-care experience for patients and practitioners.

WelTel’s co-founder, infectious disease physician Dr. Richard Lester, pioneered the use of text messaging in health care over 15 years ago in response to the HIV/AIDS crisis in Africa. Recently, the WelTel platform has been fundamental to Rwanda’s successful response to the COVID-19 pandemic. Today, WelTel is deployed in a variety of settings, from connecting doctors with pediatric cardiology patients and their families, to supporting primary health care and specialty services in urban and remote communities, to encouraging patients to take their pre-exposure prophylaxis (PrEP) medication.

WelTel is improving mental health and wellbeing in the education sector and supporting organizational wellbeing in the workplace across New Zealand, Australia and the Pacific.

The WelTel platform is a powerful SaaS solution that builds trust and generates insights that improve health-care delivery and increase overall satisfaction.

Our Customers and Partners

The WelTel platform is suitable for a wide range of health applications and use cases. Today, we work with health practitioners and clinics in every discipline as well as researchers, hospitals and health networks, government agencies and First Nations, and workplace benefits providers.

Indigenous Peoples

First Nations, Métis, Inuit

WelTel has been providing digital health outreach in Haida Gwaii since 2017. Elsewhere in British Columbia, we continue to collaborate with The Cedar Project that explores the long-term health impacts of historical traumas such as residential schools. In 2020, we launched a partnership with Mustimuhw Information Solutions Inc. (MIS) to advance patient engagement and virtual care solutions in First Nations communities across Canada.

Health Researchers

WelTel was devised by and is partnered with world leading researchers in digital health and patient engagement. WelTel works with scientists, healthcare providers and patients across the globe.

The WelTel platform is an affordable, effective solution that is used by clinical researchers to improve study participant engagement and trial adherence through automated communication and data collection.

Governments

WelTel works with all levels of government including ministries, health authorities, and is currently being embraced by other sectors such as education and employee mental health and wellbeing in Canada, the US, Europe, New Zealand and Australia.

In Africa, WelTel was instrumental in Rwanda’s decisive response to the COVID-19 pandemic and is poised to play a key role in the ongoing digital transformation of Rwanda’s health care system.

Hospitals and health networks

WelTel has been operational in the Seattle King County Department of Public Health since 2014 supporting their adherence and retention strategy for HIV care and treatment. We work with King County hospital clinics and navigators at community-based organizations (CBOs) to bring evidence-based, equitable digital health services to all.

As an evidence-based intervention endorsed by the Centre for Disease Control (CDC), ‘PrEPmate by WelTel’ is working in partnership with NASTAD to scale the service to support US public health departments improve adherence and retention.

WelTel was first deployed to the BC Children’s Hospital in 2018 as a research project with the department of pediatric cardiology. Initial findings of improved outcomes and engagement for those who had undergone solid organ transplant lead the clinical team to pursue operational approval for the service. Over 700 patients are currently enrolled, improving equitable access and outcomes for patients and their families across the province.

As winner of Fraser Health’s inaugural Innovation Academy competition, WelTel will be deployed at the Burnaby Hospital through the Mental Health and Substance Use unit (MHSU) to support patients with mental health and chronic disease to achieve improved outcomes through the B Well pilot program. 
It will also be deployed to support the chronic pain hubs in the Fraser North West division. 

Discreet. Efficient. Effective.

SMS texting is discrete, efficient and effective. Because WelTel links them to their known health care provider, patients feel connected, cared for and empowered. A simple automated text message asks the question: “How are you?” Patients take a moment to self-reflect and report back with any health issue of concern, in their own voice.

Our Mission

To empower individuals over the world to take their healthcare in their hands and to ensure that no person is left behind.

WelTel is a disruptive company born from the passion, grit, and tenacity of public health workers committed to solving the world’s greatest health challenges. Today, we deliver on our mission by offering a better way of delivering patient care by focusing on health and language equity and using our 15 years of multilingual conversational datasets to provide the  most extensive predictive analytics tools that understand health behaviour from the patient’s own voice

Our Vision

To change the way healthcare is delivered in clinical settings globally to provide better health for all.

WelTel’s solutions remain evidence-based to ensure maximal value across the healthcare ecosystem. Equitable access ensures that no person is left behind, regardless of socioeconomic status or location. Embracing technologies that meet people where they are at ensures meaningful connections between patients and their care providers; offering an opportunity for meaningful dialogue that improves relationships and builds trust. HCPs who use WelTel report higher job satisfaction and reduced burnout. Patients feel cared for and supported.

Meet Our Team

Dr. Gabby
CEO
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” — Margaret Mead
Gabrielle is engaged with humanity and lives her life with compassion to serve. Her extensive travel and health work in both Africa and Canada has given her an appreciation for diversity and a deep understanding of the health challenges faced by many. These experiences have driven her to lead WelTel's social enterprise with a vision to ensure equitable access for all. Growing WelTel remains one of the most exciting and important journeys of her life.
Dr. Rich
CSO
“It takes a lot of hard work to make something simple, to truly understand the underlying challenges and come up with elegant solutions.” — Steve Jobs
Dr. Richard Lester completed his research fellowship in HIV in Kenya at the University of Manitoba and University of Nairobi collaborative, where he initiated development of an innovative mobile phone health (mHealth) service that was demonstrated in a landmark trial, WelTel Kenya1 (Lancet 2010 ), to improve HIV outcomes funded by the US Center for Disease Control and Prevention (CDC) and the President’s Emergency Plan for AIDS Relief (PEPFAR). Dr. Lester has ongoing studies internationally and within Canada, has consulted on mHealth innovations with the World Health Organization for HIV, TB & tobacco control, and is a CIHR Foundation Scheme recipient and Michael Smith Foundation for Health Research Scholar.
Garret
CTO
"The function of good software is to make the complex appear to be simple." — Grady Booch
Garret brings more than 15 years of experience providing software development team leadership, application architecture expertise, and reviewing and implementing software delivery lifecycle best practices from analysis and architecture, to implementation and delivery, to quality and support. Garret has a strong academic background and has demonstrated expertise in the analysis, architecture, design, and development of Web applications. He has extensive experience with Public Sector education and healthcare solutions and with assessing compliance with security and accessibility standards and requirements. He has implemented security solutions for a variety of applications that require identity management compatibility.
Raymond
Business Strategist
“The moment you doubt whether you can fly, you cease for ever to be able to do it.” — J. M. Barrie
Raymond has worked in software development, project management and product management in the telecom and healthcare industries for three decades. He is passionate about using high tech to create competitive, viable and sustainable solutions for value-based, patient-centered care. Products in his portfolio are being used in over 2,000 facilities worldwide. Raymond earned his Master’s and Bachelor’s degrees in Computing and Information Science from Queen’s University at Kingston.
Juliane
Lead Developer
“El Psy Kongroo!” — Unknown
Juliane graduated from UBC with a major in Computer Science in 2018. She is now a full-stack developer working at WelTel with a focus in front-end development and UI/UX. Outside of work, she’s busy building gadgets and travelling through time in order to save the world!
Haris
Senior Full Stack Developer
“Learn from your mistakes and strive to become the best version of yourself.” — Unknown
Haris is a experienced full stack developer with over 10 years of industry experience with interest in developing scalable saas applications and services. In his spare times, he likes to play video games hiking, and traveling.
Kang
Full-Stack Developer
“Yesterday is history and tomorrow is a mystery, but today is a gift! That's why it is called the 'present'.” — Master Oogway
A former academic (M.Sc. in Oceanography from UBC) and a 2018 graduate from Lighthouse Labs. Now a coder by day and an aspiring super hero by night! Distance runner and a lover of mountains!
Abdulaa
Health Outreach Lead
“Good intentions are the most beautiful of secrets.” — Ali ibn Abi Talib
With an academic background in global health and epidemiology, Abdulaa joined WelTel’s team to explore new opportunities to expand the horizon of WelTel's work locally and globally. He was inspired by the work of WelTel and how the technology supported vulnerable and undeserved communities. Abdulaa aspires to become a Public Health and Preventive Medicine physician who works globally with vulnerable populations. Among his numerous volunteer experiences, Abdulaa worked as translator and a resettlement worker who supported newcomers and refuges in the resettlement process.
Faezeh
Administrative Associate
“Stay close to anything that makes you feel glad you are alive.” — Hafiz
Faezeh graduated from UBC with an MSc in Mechanical Engineering. She is specialized in evolutionary optimization. Faezeh has joined WelTel as the Administrative Associate to support local and international implementation projects, specially WelTel's work on COVID-19 and Maternal Neonatal and Child Health (MNCH). Given her interest in applying engineering skills to health related issues, Faezeh is eager to be part of the health tech. community and expand her knowledge in project management. Outside of work, she enjoys reading plays and playing board games.
Keegan
Full-Stack Developer
“In school, you get the lesson, then the test. In games, you get the lesson then the test, but you get to retake the test. In life, you get the test, then the lesson.” — Robert "Wobbles" Wright
Keegan is a fourth year computing science student at SFU. He is interested in expanding his knowledge of software development, new technologies, and the different ways in which software can help the world. He enjoys video games, having been involved in the Super Smash Bros. Melee competitive scene both as a competitor and as a tournament organizer. He is also a big hockey fan, however his teams always seem to come out on the losing end!
Saad
Full-Stack Developer
“It's better to regret what you have done than what you haven't.” — Paul Arden
Saad is a fourth year Computing Science student at SFU. Also, he has a Computer Engineering degree. Saad is interested in web development, learning new frameworks and researching new technologies. Furthermore he likes finance, concentrating on stocks and options.
Prerna
Marketing & Business Development Strategist
“Alone we can do so little; together we can do so much.” — Helen Keller
Prerna is a graduate from the Beedie School of Business, and has had years of experience in strategy, business development, and analytics.In her spare time, she runs an events planning business and makes sure to spend time with her loved ones. She is driven, ambitious, and a little clumsy.She is super excited to be a part of the WelTel team and help it grow globally.
Joshua
UI/UX & Graphic Designer
“Hakuna Matata.” — Timon & Pumba
Josh is currently a 4th year Interaction Design student at Emily Carr Univerity of Art & Design. He has a passion for sustainable design, collaboration, and values ethics within his design process, as well as accessibility and inclusivity in hopes of promoting quality of life for all living things. Outside of design, Josh loves photography, coffee, and plants (he currently has ~ 50)
Will
Project Lead
“He who has health, has hope; he who has hope, has everything” — Thomas Carlyle
Will is a Kinesiology student and has a passion for healthcare and technology. He was inspired to work for WelTel as part of supporting approaches to holistic health and building relationships between clients and clinicians!
Danilo
Full-Stack Intern
"You will have to experiment and try things out for yourself and you will not be sure of what you are doing. That's alright, you are feeling your way into the thing." - Emily Carr
Danilo is in his second year of the Computer Systems Technology program at BCIT. He is interested in learning more about front-end and back-end application development. Some of his hobbies include playing video games and watching reality competition TV shows. He also enjoys dancing and used to teach dance to students in school.
Marcus
Full-Stack Intern
“Live as if you were to die tomorrow. Learn as if you were to live forever.” ― Mahatma Gandhi
Marcus is a second year computing science, software systems student at SFU. He is interested in learning more about software engineering - especially frontend development. Some of his hobbies include archery, ping pong, and skiing. Marcus previously worked as a part-time ski instructor and enjoys skiing at Whistler during his free time.
Brian
Full-Stack Intern
"We are not going in circles, we are going upwards. The path is a spiral; we have already climbed many steps." - Hermann Hesse, Siddhartha
Brian is pursuing his second degree in Computer Science at UBC. He enjoys weightlifting, watching the NBA and trying to find the best value-for-your-money restaurants!
Daniel
Full-Stack Intern
“Life is a preparation for the future; and the best preparation for the future is to live as if there were none.” ― Albert Einstein
Daniel is a 2nd year student studying for his Bachelors of Science in Computing Science at Simon Fraser University. He is eager to get his foot in the door and learn as much as possible about computers and technology. His interests are gaming, music, outdoor activities, and eating.
Alicia
Digital Marketing
"Each of us is capable of so much more than we can imagine" - Alicia Plesich
Alicia is passionate about using technology to develop lasting impactful solutions. As WelTel Health expands to new heights, she is eager to grow alongside the company. By applying her knowledge in business, as well as her skills in digital design and web development.
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