WelTel’s accessible mobile technology delivers a better health-care experience for patients and practitioners.
WelTel’s co-founder, infectious disease physician Dr. Richard Lester, pioneered the use of text messaging in health care over 15 years ago in response to the HIV/AIDS crisis in Africa. Recently, the WelTel platform has been fundamental to Rwanda’s successful response to the COVID-19 pandemic. Today, WelTel is deployed in a variety of settings, from connecting doctors with pediatric cardiology patients and their families, to supporting primary health care and specialty services in urban and remote communities, to encouraging patients to take their pre-exposure prophylaxis (PrEP) medication.
WelTel is improving mental health and wellbeing in the education sector and supporting organizational wellbeing in the workplace across New Zealand, Australia and the Pacific.
The WelTel platform is a powerful SaaS solution that builds trust and generates insights that improve health-care delivery and increase overall satisfaction.
The WelTel platform is suitable for a wide range of health applications and use cases. Today, we work with health practitioners and clinics in every discipline as well as researchers, hospitals and health networks, government agencies and First Nations, and workplace benefits providers.
WelTel has been providing digital health outreach in Haida Gwaii since 2017. Elsewhere in British Columbia, we continue to collaborate with The Cedar Project that explores the long-term health impacts of historical traumas such as residential schools. In 2020, we launched a partnership with Mustimuhw Information Solutions Inc. (MIS) to advance patient engagement and virtual care solutions in First Nations communities across Canada.
WelTel was devised by and is partnered with world leading researchers in digital health and patient engagement. WelTel works with scientists, healthcare providers and patients across the globe.
The WelTel platform is an affordable, effective solution that is used by clinical researchers to improve study participant engagement and trial adherence through automated communication and data collection.
WelTel works with all levels of government including ministries, health authorities, and is currently being embraced by other sectors such as education and employee mental health and wellbeing in Canada, the US, Europe, New Zealand and Australia.
In Africa, WelTel was instrumental in Rwanda’s decisive response to the COVID-19 pandemic and is poised to play a key role in the ongoing digital transformation of Rwanda’s health care system.
WelTel has been operational in the Seattle King County Department of Public Health since 2014 supporting their adherence and retention strategy for HIV care and treatment. We work with King County hospital clinics and navigators at community-based organizations (CBOs) to bring evidence-based, equitable digital health services to all.
As an evidence-based intervention endorsed by the Centre for Disease Control (CDC), ‘PrEPmate by WelTel’ is working in partnership with NASTAD to scale the service to support US public health departments improve adherence and retention.
WelTel was first deployed to the BC Children’s Hospital in 2018 as a research project with the department of pediatric cardiology. Initial findings of improved outcomes and engagement for those who had undergone solid organ transplant lead the clinical team to pursue operational approval for the service. Over 700 patients are currently enrolled, improving equitable access and outcomes for patients and their families across the province.
As winner of Fraser Health’s inaugural Innovation Academy competition, WelTel will be deployed at the Burnaby Hospital through the Mental Health and Substance Use unit (MHSU) to support patients with mental health and chronic disease to achieve improved outcomes through the B Well pilot program.
It will also be deployed to support the chronic pain hubs in the Fraser North West division.
SMS texting is discrete, efficient and effective. Because WelTel links them to their known health care provider, patients feel connected, cared for and empowered. A simple automated text message asks the question: “How are you?” Patients take a moment to self-reflect and report back with any health issue of concern, in their own voice.
To empower individuals over the world to take their healthcare in their hands and to ensure that no person is left behind.
WelTel is a disruptive company born from the passion, grit, and tenacity of public health workers committed to solving the world’s greatest health challenges. Today, we deliver on our mission by offering a better way of delivering patient care by focusing on health and language equity and using our 15 years of multilingual conversational datasets to provide the most extensive predictive analytics tools that understand health behaviour from the patient’s own voice
To change the way healthcare is delivered in clinical settings globally to provide better health for all.
WelTel’s solutions remain evidence-based to ensure maximal value across the healthcare ecosystem. Equitable access ensures that no person is left behind, regardless of socioeconomic status or location. Embracing technologies that meet people where they are at ensures meaningful connections between patients and their care providers; offering an opportunity for meaningful dialogue that improves relationships and builds trust. HCPs who use WelTel report higher job satisfaction and reduced burnout. Patients feel cared for and supported.