WelTel Health, a Secure SaaS
Virtual Care Platform

The WelTel Platform is a robust, secure SaaS solution for patient-centered engagement and virtual care, designed to work on any device, and easily configurable to suit the unique needs of each user. Compliance with major global data privacy regulations provides secure, seamless information exchange between patients and their known health care teams. WelTel leverages 2-way texting, the world’s most widely used messaging technology to ensure maximum access and reach. AI-powered natural language processing generates novel data insights that improve health care delivery and increase user satisfaction.

Key Features
How It Works
Use Cases

Key Features

SMS icon

AI-Powered 2 Way Communication

Engage patients through intelligent, conversational messaging that supports efficient, scalable outpatient follow-up—reducing missed connections and improving care continuity.
Care icon

Integrated Virtual Care

Deliver seamless, intuitive care using any device through a configurable platform that fits your clinical workflow. Everything you need in one place—no extra apps, no added complexity.
Data icon

Real-time Data Visualization

Make timely, informed decisions with live data that highlights trends in real time. Support personalized patient care across populations with data-driven insights.
Monitor icon

Remote Patient Monitoring

Track patient well-being vital signs, and symptom escalation from anywhere with tools that enable collaborative care and early intervention. All in one secure, easy-to-use system.
Reminder icon

Automated Reminders & Scheduling

Reduce no-shows and save staff time with intelligent scheduling tools and automated reminders. Simplify coordination while keeping patients engaged and informed.
Document icon

Secure Photo & Document Exchange

Easily collect and manage patient-submitted photos and files in a secure platform. Streamline communication and support faster, informed clinical decision-making.

How WelTel Works

Step 1

WelTel
system
configuration

Step 2

Integration with
clinical
workflows

Step 3

Streamlined
patient
enrollment

Step 4

Automated
patient
engagement

Step 5

AI-powered triage
for priority
follow-up

Step 6

Timely access
to appropriate care
& services

Step 7

AI & data analytics
to improve
health care delivery

Step 8

Ongoing
follow-up & care for improved
patient outcomes

Step 9

Increased
system efficiencies
and job satisfaction

Use Cases

Chronic & Complex Conditions
PrEP Care
Mental Health &
Wellbeing
Substance Use & Addiction
Contact Tracing
Clinical Trials
Pediatric & Adolescent Care
Primary Care
Specialty Care

Patients with chronic & complex conditions

WelTel improves outcomes in chronic disease through early detection of warning signs and more timely access to appropriate care that reduces ER visits and hospital readmissions. The integrated platform supports streamlined and efficient management for patients with complex or chronic diseases such as diabetes, hypertension, heart failure, and asthma.
Doctor and patient illustration

HIV prevention with PrEPmate

PrEPmate by WelTel is the scalable, affordable, evidence-based solution that improves retention, adherence, and satisfaction for patients taking HIV pre-exposure prophylaxis (PrEP) medication. PrEPmate provides the digital patient engagement and follow-up tools you need to help PrEP clients navigate every step of their health-care journey.
PrEPmate logo

Mental health & wellbeing at schools and the workplace

WelTel provides an effective, convenient platform to help HR managers and counselors provide proactive, personalized support to make mental health and resilience a top priority in their organization. Patients and clients using WelTel report feeling connected, cared for and empowered — essential for strengthening relationships and building trust.
Brain illustration

Substance use & addiction in at-risk populations

WelTel is backed by extensive peer-reviewed research demonstrating its impact on patient outcomes and system efficiency.

By promoting positive behavior change in hard-to-reach populations, WelTel supports better medication adherence, improved appointment follow-up, and greater patient engagement—while being shown to reduce unnecessary emergency room visits, relieving pressure on healthcare systems and enabling care teams to focus on those who need it most.
Mental health illustration

Contact tracing & patient support for epidemics and pandemics

Initially developed in response to the HIV/AIDS crisis in Kenya, WelTel is purpose-built for managing and monitoring outbreaks of infectious disease. Designed for rapid scale-up and seamless integration into any system, the WelTel platform makes it easy to track contacts and high-risk individuals through their mobile phones.

The system uses natural language processing (NLP) and machine learning to harness artificial intelligence (AI) to capture data, predict and provide insights for improving delivery of health services in response to HIV, tuberculosis, Ebola and other emerging threats.
Pandemic tracing illustration

Clinical trials & research

WelTel works with health researchers, specialists, hospitals and governments to deliver science-based virtual health services for a variety of applications.

The WelTel platform is fully configurable to suit the needs of your patients, clinic or specific use case. The intuitive interface works in any healthcare setting as a standalone system or alongside existing EMRs.
Research illustration

Pediatric & adolescent care and management

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more.

It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Pediatric illustration

Primary care

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more.

It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Primary care illustration

Specialty care

WelTel is a proven way to provide young patients and their families with the support and encouragement they need following diagnosis of a serious illness. WelTel’s user-friendly platform allows seamless integration of 2-way SMS texting, voice, video, photo, and document exchange, tailored care plans, educational resources, and more.

It also helps families overcome geographic barriers, providing a connection with their regular caregivers so they can share specific concerns, ask questions, or report changes in their child’s condition between regular appointments.
Special treatment illustration

This is only a glimpse...

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privacy@weltel.org
General Inquiries:
info@weltel.org
Business Address
828 West 10th Avenue
Vancouver, BC V5Z 1M9
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FHIR® and the flame icon are the registered trademark of HL7 and are used with the permission of HL7. Use of the FHIR trademark does not constitute endorsement of the contents of this website by HL7.