Patient-centred engagement
WelTel enhances the health-care journey and strengthens patient-provider relationships. By leveraging the world’s most rigorously researched methods for optimal, equitable digital communication, the WelTel platform builds trust and promotes self-management for informed decision making that improves health outcomes.
Discreet 2-way communication and secure data sharing provide a flexible, patient-centred virtual health solution that supports team-based collaborative care.
Continuity of care
Building an asynchronous communication dialogue between patients and their care providers using a text-first strategy that can be escalated to voice, video and virtual visits as needed, empowers patients to take their health in their hands and reach out with any health issue of concerns. Early detection of warning signs provides more timely access to care and services, reducing episodes of acute care.
WelTel’s text-first strategy can be escalated to voice, video and virtual visits as needed. The platform supports continuity of care — from triage and diagnosis to treatment and follow-up — and simplifies sharing of images and documents and other health resources. WelTel empowers patients to take their health in their hands and reach out with any health issue of concern. Early detection of warning signs ensures more timely access to care and services, reducing episodes of acute care.
Configurable templates
Open language templates allow health-care providers to design automated messaging tailored to suit the needs of their patients and programs. WelTel makes it easy for organizations to define their own content and communicate in any language — no special skills or extra coding required.
Streamlined workflows
WelTel’s intelligent automation and user-informed platform design increase clinical efficiency, improve patient management, reduce healthcare provider burnout, and help to improve appointment attendance and billing. WelTel supports team medicine with secure photo/document exchange, tailored care plans, and easy sharing of educational resources that enhance referral and consulting processes across the health system.
AI tools
Natural language processing (NLP), machine learning (ML), supervised learning and sentiment analysis inform predictive conversational analytics that provide novel insights to improve value-based health care delivery and health system resource allocation.
Remote patient management
Providing patients timely access to appropriate care through a secure, convenient connection to their healthcare providers, anytime, anywhere. WelTel reduces unnecessary hospitalizations, ER visits and supports patients so they feel as safe in their own homes as they would in a large hospital or clinical setting.
Full integration
WelTel’s open application processing interfaces (APIs) add value and functionality for users by providing seamless integration with existing electronic medical records and enterprise health information systems. The WelTel platform also works well as a stand-alone system and is accessible for the care provider from any device.
Scheduling and billing
The WelTel Health platform includes an intuitive scheduler with a self-booking module that sends automated appointment reminders to patients and clinicians, as well as multimodal communication channels that enables equitably distributed on-call and on-demand virtual appointments from any device to any device.
Billing is captured automatically and can be easily uploaded to any software.
Care plans
User-defined content including for complex chronic disease management can be shared to patients as ‘care plans’. Patients can access their care plans through an intuitive patient portal that allows them to create self-directed health goals and actions, a value tracker for self-reported metrics, and visualizations that show progress over time. Patients can view their gallery from the Care Plans portal and directly upload photos and documents.
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