How mHealth is supporting mental health and wellbeing
March 18, 2023

In recent years, mobile health (mHealth) has emerged as a game-changer in healthcare delivery, providing innovative solutions that improve patient outcomes, reduce healthcare costs, and increase access to care. One area where mHealth has shown promise is in the field of mental health and well-being. Tools that offer equitable, convenient means of communication for both patients and healthcare providers have tremendous potential to save lives, but surprisingly, are few and far between. The best solutions, innovated using patient-centered design and community input, are shown to be the most effective at truly impacting behavior change and yet are not adopted by healthcare bureaucracies that are far removed from the realities of patient needs and equitable access to care.

At WelTel, we're passionate about empowering individuals to take control of their health. Our mission ensures that no person is left behind when it comes to timely access to appropriate care and support. WelTel’s evidence-based digital health platform provides continuously connected care by leveraging the use of convenient, 2-way text communication that meets people where they are at.

One of the most important benefits of mHealth is improved communication and engagement between patients and their known healthcare providers. When it comes to discussing sensitive issues around mental health, in particular for adolescents and young adults who may feel more comfortable communicating privately from their designated comfort zone, convenient, discrete modes of outreach are critical.

WelTel’s use of open language 2-way messaging allows for interactive communication that provides a safe and confidential connection. Acceptable forms of outreach help break down barriers that may prevent people from seeking the care they need. The robust platform includes algorithms that help care, providers, detect warning signs of a pending crisis, allowing for timely interventions that ensure people get precision care - when they need it.

We are proud to report WelTel’s impact on the mental health and well-being of over 12,000 construction apprentices in New Zealand, where 111 suicide ideations were detected over a 3-month period and successfully triaged to appropriate professional support services. New Zealand has the highest youth suicide rate of any OECD country and in the construction industry loses one person a week to suicide.

Clinical trials have proven that WelTel’s protocols break down communication barriers for those suffering from mental health issues and have been instrumental in improving outcomes including for Indigenous youth and young adults in Canada, amongst homeless and other marginalized groups in urban Canada and the US who have been largely left out and at times stigmatized by the healthcare system. By leveraging the use of 2-way SMS, WelTel truly meets people in an equitable way, giving them a voice to seek the support and care they need.  

For those looking for evidence-based, effective ways to provide mental health and well-being support, we invite you to learn more about WelTel’s powerful solution at Together, we can make real change in the world and have a meaningful impact by offering needed services that can improve mental health and well-being for all.

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