Supporting Patients via Texting? Why It Should Be A Part of Your Healthcare Strategy
February 3, 2023

As healthcare providers, our goal is to provide the best care possible for our patients. The sad reality is that the current standard of care creates gaps in accessing health services that result in loss of follow-up, poor adherence, and deteriorating health. In fact, according to a study by the Journal of Medical Internet Research, 40% of patients who receive remote care fail to attend critical follow-up appointments. This lack of continuity of care leads to delayed treatment, increased episodes of acute care, and higher use of emergency services.

WelTel Health is here to change that. It is more than just a telehealth platform. Proactive, automated, patient-centered text-based engagement is at our core. Texting is a simple, universal, and intuitive form of communication that is convenient, discreet, and provides the most effective outpatient follow-up. The service is equitable and can be used anytime, anywhere, meeting patients where they are at. Data shows that 97% of text messages are read within three minutes of receipt and that 90% of people prefer texting over phone calls for communication with their healthcare provider.

With our proprietary, proactive, automated check-in model of support, our firm grounding in evidence-based digital health, and our perfect blend of real intelligence to guide AI, our solution ensures earlier detection of warning signs to facilitate more timely access to appropriate care. WelTel’s clinically proven product creates a continuity of care that has been shown to improve health outcomes and save lives.

Here are some of the advantages of using WelTel as part of your healthcare strategy:

  1. Texting is simple, universal, and intuitive: With 97% of text messages read within three minutes, texting is a fast and effective way to communicate with your patients.

  1. Convenient: Texting is available anytime, anywhere, on any device, allowing you to reach all your patients, wherever they are.

  1. Discreet: Texting is a private and discreet form of communication, giving your patients the privacy they deserve.

  1. Outpatient follow-up: Proactive, automated text-based follow-up provides continuity of care, helping you to keep your patients on track with their health journey, improving adherence to treatment and medication as well as reducing the number of missed appointments.

  1. Equitable: Texting is a universally accessible form of communication, making it an excellent choice for patients who may have limited access to technology or other healthcare resources.

  1. Data shows that people prefer and gravitate towards texting with their healthcare providers: 90% of people prefer texting over phone calls for communication with their healthcare teams.

  1. App downloads can be a complicated process: Texting eliminates the need for app downloads, making it a universally accessible option for patients who may struggle with technology.

WelTel Health’s proactive support & follow-up approach is a standard of care that impacts positive behavior change in the realm of chronic and non-chronic disease, for primary and specialty care, in pandemic and public health response, and for mental health and wellbeing.  

Unlock the full potential of patient-centered care with WelTel. Transform the way you deliver care with our evidence-based, AI-powered platform, proven to improve health outcomes and save lives. Empower your patients through continuous, connected care and experience the future of healthcare today.

Take the first step in revolutionizing your practice. Contact us now to schedule a demo and see how WelTel can seamlessly integrate into your current healthcare strategy, bringing you closer to better health for all.

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