The Benefits and Pitfalls of Technology in Healthcare
February 17, 2023

Technology has been transforming healthcare in numerous ways, from the introduction of electronic medical records and telemedicine to wearables and artificial intelligence. These innovations have the potential to improve patient outcomes, reduce costs, and enhance the efficiency of healthcare delivery, however, they also come with challenges that hinder the ability to deliver high-quality, continuously connected care.

Finding digital health technologies that are truly patient-centered, efficient, and user-friendly is challenging, as many procurement systems embrace archaic policies that drive their investments toward antiquated technologies that are cumbersome and tedious in nature. Outdated legacy systems are not only incompatible with modern life, but they also cause interruptions in patient care and increase the workload of clinicians. 

A study by the Journal of the American Medical Association (JAMA) found that healthcare organizations spend billions on technologies that have no proof of efficacy, safety, or satisfaction. More specifically, inefficient communication technologies have delayed timely access to appropriate patient care and reduced staff productivity resulting in poor health outcomes, inappropriate use of resources, professional burnout, and sometimes even death.

Despite these challenges, healthcare technologies have demonstrated benefits ranging from improving patient safety by reducing medical errors, enabling better care coordination, and providing real-time data that allows patients to take a more proactive role in their care. Telemedicine has made healthcare more accessible for some, especially during COVID-19, however, it also left many behind due to inequities in its delivery model.  

With over 75 clinical trials validating its communication protocols and clinical workflows, and almost two decades of feedback from healthcare providers (HCPs), WelTel Health’s digital platform is a tried and tested solution that has been shown to improve health outcomes, streamline clinical workflows and save lives. HCPs who use WelTel to follow up with their patients say they can no longer do their work without it. Over 99% of patients on WelTel would recommend it to a friend or family member. 

WelTel is a robust, patient-centered digital health platform that provides a sensible solution to the challenges posed by legacy systems and inefficient technologies. Seamless integration with clinical workflows and existing digital systems complete the comprehensive platform that enables patients to communicate conveniently with their HCPs while allowing them to coordinate care, and access and share their patient data with ease. WelTel’s platform includes features such as AI-powered SMS-text and secure messaging, priority patient triage and management, booking/billing/scheduling, secure photo/document exchange & more, enabling HCPs to provide the right care to the right patient at the right time. 

As we strive to integrate technology into healthcare, it's crucial to ensure that we invest in evidence-based solutions that have been shown to improve patient outcomes, streamline workflows and increase satisfaction for patients and providers alike. Technology has the potential to revolutionize the way we deliver and receive care. WelTel Health provides a proven solution that empowers HCPs to deliver high-quality, uninterrupted care to patients throughout their healthcare journey, improving health, and saving lives one text at a time.

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